User-centered design: Lab or field observation?

User-centered design: Lab or field observation?

I’ll say it upfront: I’m a big fan of field & participant observation. I know, I know, getting people in the lab, under controlled conditions, with the latest and greatest observation technology seems “scientific”. Yet, ask yourself how much it changes the very thing you’re trying to observe. I’m not concerned about the user feeling […]

Limitations of interaction with smartphones

Limitations of interaction with smartphones

As the old adage goes, when the only tool you have is a hammer, then every problem will look like a nail. Smartphones — and apps — have become so pervasive that they are becoming that proverbial hammer.

The Crystal Goblet

The Crystal Goblet

“The book typographer has the job of erecting a window between the reader inside the room and that landscape which is the author’s words.” — B. Warde

The interface designer has the job of erecting a bridge between the user sitting in front of the computer and that user’s dream of a completed job.