@zetareticoli: Don Norman, “The design of everyday things”: Somehow, when a device as simple as a door has to come with an instruction manual — even a one-word manual — then it is a failure, poorly designed.

@kevinsky: our job is to make sure users can use our products easily. If users still can’t do that, it’s almost never the user’s fault.
Consider using an interlocking mechanism to make sure users follow the right steps. I.e. one step should become available only after completing a previous step.